What shipping methods do you offer and what are the costs? Do you ship internationally? Yes, we do ship internationally. Average international shipping time is 10 to 14 business days after processing, but can take up to 30 days. From where is my order being shipped? All orders are shipped from our warehouse located in the city of Las Vegas, NV. How long will it take to process and ship my order? We make every attempt to process orders as quickly as possible.
If all of the items you have requested are in stock, it will take an average of hours to process and ship your order. This excludes specialty items charms which have an extended processing time of business days prior to shipment due to very high demand.
When are orders shipped? Orders are shipped out Monday through Friday.
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Orders will not be processed or shipped out on weekends or holidays. What do I do if my order was confirmed delivered but I did not receive it? Please contact customer service Monday through Friday am to pm PST at and inform them that although it was confirmed delivered, you have not received your order. A Lost and Rifling claim form will be submitted. This form is a federal form that is filed with the United States Post Office in order to conduct a federal investigation. Order Information Q. How can I place an order? You may place an order over the phone or on the internet using a credit card or you may mail in a money order.
Is it safe to submit my credit card information on your website? Yes, it is. The website is equipped with a hacker safe program that is monitored and tested daily. Do you offer a wholesale program? We do not offer a wholesale program. Why is my order status pending? Your order status will appear as pending until the order has been shipped. Please allow up to 24 hours for our system to update and the correct information to be reflected. Why was my credit card charged more than once?
If you have an error message while attempting to place an order it will place a hold on your credit card account. This does NOT mean that your account has been double charged. It is a pending transaction that will reverse on its own. We have a very secure site for your protection.
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If you are having trouble with your billing address, we would suggest contacting your bank to verify the billing address they have on file for you. They may have more than one address on file.
We have not charged you twice and we do not have multiple orders for you. What you are seeing is an authorization, not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away. If you wish, we can fax the bank and let them know that we are not going to charge you. If you would like us to do that, you need to call our Customer Service department Monday-Friday ampm PST with the fax number to the bank, your credit card information and who to send the fax attention to.
We can not do this through email so you must call us with that information. When will my credit card be charged for an order? The credit card will be charged at the time the order is placed. Why was my credit card charged if my order was declined? If you are having trouble with your billing address, we would suggest contacting your bank to verify what billing address they have on file for you. We have not charged you and we do not have an actual order for you. What you are seeing is an authorization not an actual charge. We are not going to charge you so that will go away; if you want we can fax the bank and let them know that we are not going to charge you.
If you would like to do that you need to call us Monday-Friday ampm PST with the fax number to the bank, your credit card information and who to send the fax attention to. Why has my account been charged but the order has not shipped? One or more of the item that you have selected is temporarily on backorder. The account was charged to reserve the item to your order. If you would like to cancel the backordered item and have the account refunded please contact Customer Service during business hours.
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Can I add something to an order once it has been placed? Because we begin processing your order as soon as it is placed, we are unable to add any additional items or edit existing items in your order. Will my invoice include the price I paid for the items? All invoices are sent out with prices and product information. Why did I receive a merchandise credit? A merchandise credit was issued to the account because the return was made after the 30 day return policy. How can I check the status of my backorder?
You may send an email or call our toll free number during customer service hours for an update on your backorder. Will I be charged tax?
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Tax will only be charged on orders delivered within California at a sales tax rate of 8. Why is there a security tag on my item? The item you received is a special order item. Do you carry half sizes? Unfortunately, fashion jewelry is not available in half sizes but we do offer ring snuggies or guards to make a more comfortable fit available to you. Our standard sizes are for women and for men. How do I find out my ring size? We offer a print out ring sizing chart that is located on our home page.
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If the ring sizing chart is used properly you may determine your ring size. An alternate method would be going to any local jeweler and requesting your finger to be sized.
exmesithenot.tk We are not responsible for any incorrect interpretations of the ring-sizing chart.